Manager, Software Conversions
Employment Information
Job Description
Manage data conversion teams ensuring successful client software conversions with quality service improvements at Henry Schein One.
Responsibilities:
- Manage directly or through delegation: TSMs, activities, and the operations of the Data Conversion teams to ensure successful client software conversions
- Continually drive improvement projects, measured through the Net Promoter System (NPS) and Customer Satisfaction Ratings
- Actively seek to improve the customer experience, ensuring a high level of quality customer service by participating in the escalation and quality control processes
- Coach and train Supervisors in department processes, career pathing, coaching/mentoring, and leadership skills needed to perform effectively in their positions
- Monitor department statistical reports and coach team where necessary to ensure timely, quality service is offered to all customers
- Actively involved in monitoring department budgets, driving to ensure that budgeted expenses are not exceeded
Requirements:
- Typically a Bachelor's Degree or global equivalent in related discipline
- Master's degree or global equivalent a plus.
- Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
- Excellent understanding of SQL primarily Microsoft T-SQL
- Excellent understanding of database architecture and connectivity, including but not limited to Pervasive, Sybase, Microsoft Access, Microsoft Excel, Flat Files, CSV, MySQL, and others
- Excellent understanding of both client/server and cloud based (SaaS) applications and services
- Excellent understanding of regulatory compliance including HIPAA
- Excellent experience with Agile development.
Benefits:
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- Paid Time Off (PTO)
- Sick Leave (if applicable)
- Paid Parental Leave
- Short Term Disability
- Income Protection
- Work Life Assistance Program
- Health Savings and Flexible Spending Accounts
- Education Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
- and more.
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