Market Manager
Employment Information
Job Description
Market Manager leading operations and ensuring customer satisfaction at BILLA in Germany. Responsible for employee training, economic success, and quality standards across all market areas.
Responsibilities:
- Professional and disciplinary leadership, training, and motivation of employees
- Ensuring customer satisfaction and building long-term customer relationships
- Responsibility for the economic success of the market
- Responsibility for inventory and key performance indicators (KPIs)
- Interpreting various (KPI) reports and proactively deriving and implementing appropriate measures
- Responsibility for goods ordering, product presentation, and correct price labeling
- Daily assurance of market standards
- Ongoing quality and freshness checks
- Ensuring and complying with quality standards and legal requirements
- First point of contact for all internal and external interfaces (authorities, central departments, ... )
Requirements:
- Completed education, e.g., Matura (high school diploma) or vocational training in retail or hospitality is an advantage
- Several years of professional experience in retail and/or hospitality
- Leadership experience in a comparable position (e.g., as a branch/store manager)
- Attention to detail and ability to perform under time pressure
- Strong customer service and advisory skills; excellent communication abilities
- Enjoyment of working with people, social skills, empathy, and teamwork
- High motivation and enthusiasm
- Assertiveness, confident appearance, and conflict-management skills
- Organizational and planning skills
- Analytical skills and an entrepreneurial mindset, with a strong affinity for KPIs
Benefits:
- Long-term, varied role with a reliable employer in a collegial team
- Family-friendly corporate culture with regular working hours
- Individual onboarding to store processes for an optimal start
- Employee discounts on purchases and travel
- Numerous training and development opportunities within the group
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