Operations Coordinator
Employment Information
Job Description
Operations Coordinator assisting with various tasks including customer support and logistics for Friendlier's Sacramento site. Contributing to setting up operations and managing day-to-day activities.
Responsibilities:
- Acts as Operator (sorting, scanning and sending/receiving containers)
- Assist in the day to day management and set up of the Sacramento location
- Conduct root cause analysis of product complaints
- Communicating new customers to the team and setting up within Friendlier systems
- Acts as Driver when needed
- Pick and pack and delivery of product to designated customers
- Facilitate weekly shipments to and from processing facilities
- Act as a customer advocate within Friendlier, gathering feedback and insights to influence product enhancements and contribute to continuous improvement
- Support with onboarding of new clients
- Support sales with boothing as required
- Assisting in implementing Company standards and systems
Requirements:
- High School Diploma/GED at minimum
- Experience in customer success or sales with a strong customer service approach
- Demonstrated experience in problem solving and resourcefulness
- Excellent communication skills
- Results-oriented mindset and a passion for driving positive environmental impact
- Ability to travel as needed and work effectively in a remote environment
Benefits:
- Competitive compensation package
- Opportunity to make a meaningful impact by driving positive environmental change through innovative solutions
- Collaborative and inclusive work culture that values diversity, creativity, and continuous learning
- Career growth and advancement opportunities within a fast-growing startup environment
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