Operations Manager – Financial Products
Posted 1ds ago
Employment Information
Job Description
Operations Manager supporting day-to-day management of fintech programs at Super.com. Collaborating with teams to ensure regulatory compliance and operational excellence.
Responsibilities:
- The Operations Manager supports the day-to-day management of our fintech programs, including our digital wallet, deposit account, cash advance, and credit card products.
- Build and maintain a working relationship with our sponsor bank to ensure our programs are compliant with regulations.
- Perform daily/monthly monitoring of all programs.
- Generate and review reports and review them with the sponsor bank on a weekly/monthly basis.
- Oversee the marketing collateral review process with the bank.
- Daily monitoring of money movement to ensure funds are settling properly with the networks.
- Troubleshoot with our internal team and external bank/processor/3rd party vendors when issues arise.
- Build and maintain a working relationship with our processor and 3rd party vendors to ensure our programs are operating as intended.
- Oversee new product feature implementation launches.
- Work closely with our payments, product, operations, customer service, analytics, and engineering teams to manage daily processes that drive operational excellence.
- Work closely with the Compliance Officer and legal team to ensure our policies and procedures are inline with regulatory standards.
- Partner with our fraud team to mitigate risk and losses.
Requirements:
- 3-5 years of program management and/or operations experience in the financial services industry
- Demonstrated ability to exercise sound judgment under pressure
- Ability to assess problems and action on timely solutions
- Demonstrated ability to communicate with all levels of company management and 3rd party vendors
Benefits:
- Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best.
- Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
- Everyday Perks: Weekly UberEats credits and travel discounts on Super.com help you enjoy the little things.
- Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
- Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.
- Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.



















