Operations Support Analyst, Mandarin Speaker
Employment Information
Job Description
Operations Support Analyst at Lynk facilitating smooth interactions between clients and experts. Managing payment issues and providing top-notch customer support in a fast-paced environment.
Responsibilities:
- Resolve expert payment issues quickly and effectively, collaborating with the Client Solutions team to ensure effective and timely solutions while managing competing priorities
- Work with Finance to ensure timely, accurate payments, managing documentation and categorization with a focus on detail and deadlines
- Keep experts updated on payment status, adapting to changing priorities and handling multiple inquiries efficiently
- Track and manage expert inquiries through Zendesk, responding promptly and professionally while staying flexible to workload fluctuations
- Assist with expert registration and onboarding, ensuring a smooth process while adjusting to new procedures when necessary
- Follow internal SOPs, making updates as required based on changes in processes or regulations
- Deliver exceptional customer service by staying composed in stressful situations, prioritizing tasks effectively, and ensuring professionalism in all communications
Requirements:
- Bachelor’s degree with relevant experience in client support or related fields
- 10–12 months of experience in Customer Support, Operations, Service Delivery, or related functions
- Ability to multitask, set priorities and manage time effectively
- Knowledge of basic technical skills like Mac OSX, Office Suite, Zendesk, MS Office and other project management tools.
- Ardent learner with an attitude of constantly improving oneself
- Self-motivated, disciplined, with strong interpersonal skills
- Able to build good relationships with external and internal stakeholders
- Strong passion for business and enthusiastic about taking part in shaping LYNK’s growth
- Able to work independently, delivering results efficiently in a fast-paced startup environment
- Proven ability to stay composed under pressure, delivering high-quality results while managing workload effectively
- Excellent command in spoken and written English and Mandarin.
Benefits:
- Competitive remuneration package in a rapidly-expanding growth stage global company
- Cross-functional exposure and responsibility and enhanced bonus framework
- Work in a collaborative, co-creation hub
- An environment that respects diversity and inclusion
- Global exposure with the opportunity to work around the globe with our international clients and growing number of offices (Hong Kong, Shanghai, Singapore, Mumbai, Hyderabad, Ho Chi Minh and Toronto)
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