Parcel Solutions Manager
Employment Information
Job Description
Parcel Solutions Manager at MODE Global, enhancing parcel product line performance and client support. Leading analytics, pricing strategy, and stakeholder collaboration in logistics.
Responsibilities:
- Improve and maintain the parcel opportunity analysis framework.
- Collaborate with network and sales teams to develop profitable proposals for new and existing customers.
- Provide parcel SME support for opportunity assessments and closing activities.
- Partner with the analytics team to create and refine tools, dashboards, and reporting.
- Develop reporting suites to track pricing requests, proposals, and profitability for internal and executive use.
- Prepare and deliver Quarterly Business Reviews (QBRs) for Mid-Market and Enterprise accounts.
- Demonstrate and communicate capabilities of the MODE Parcel TMS.
- Support TMS onboarding, including loading carrier rates and discounts and generating reports.
- Train new users on TMS functionality and best practices.
- Collaborate with stakeholders at all organizational levels, internal and external.
- Work with parcel billing and invoicing technology teams to ensure accurate pricing and system alignment.
- Manage offshore support resources handling tracking, tracing, and daily parcel customer service activities.
- Conduct customer business reviews to strengthen relationships and support retention.
Requirements:
- 5–7 years of experience in third-party logistics, supply chain planning, or logistics-related consulting.
- Bachelor’s degree or equivalent transportation/logistics experience.
- Strong knowledge of parcel pricing, auditing/billing, operations, and parcel technologies.
- Hands-on experience with parcel TMS systems, including onboarding clients and managing carrier rates/discounts.
- Proven presentation skills supporting sales activities and executive-level discussions.
- Proficiency in Microsoft Access, Excel, Project, and PowerPoint.
- Demonstrated ability to build strong internal and external relationships.
- Experience supporting the sales cycle from lead generation through onboarding.
- Ability to travel as needed.
- Experience developing cost-savings proposals in collaboration with business development.
Benefits:
- medical, dental, and vision
- flexible time off policies
- 401k plan match
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