Patient Accounting Representative II
Posted 31ds ago
Employment Information
Job Description
Patient Accounting Representative managing billing inquiries and insurance follow-ups in a healthcare setting. Collaborating with study teams for accurate financial processing and patient communication.
Responsibilities:
- Reviews Research related charges, directing charges to the proper responsible financial payer source.
- Applies billing rules to research related charges billable to third-party health insurance payers based on CMS Claims Processing guidelines for Research Services.
- Invoices study billable services to the correct study and applying the standard applicable discount.
- Assists Study teams and the CTO in understanding of monthly invoices, answering questions and making corrections of any identified errors.
- Follows up with Study Groups on outstanding sturdy related billing and balances owed by the study.
- Assists with traditional follow up for Claims handled in the "normal" insurance billing/follow-up processes.
- Receives and resolves patient billing questions and complaints in a compassionate, courteous, professional and timely manner.
- Takes actions to resolve issues such as changing insurance, re-filing claims, calling insurance companies or answering questions.
- Documents actions taken as directed by department policy.
- Works closely with collection agencies to assure that they receive updated information on accounts.
- Provides input and assists with implementing departmental planning and process improvements.
- Demonstrates the ability to effectively communicate with patients and insurance companies regarding sensitive financial matters.
Requirements:
- High School Graduate
- 2 or more years of experience in professional billing insurance follow-up, customer service, claims processing, corrections, or billing.
- Associate Degree in a related field preferred
- 1 or more years of experience in Epic.
Benefits:
- Health insurance
- Professional development opportunities
















