Patient Financial Ombudsman – Revenue Cycle
Employment Information
Job Description
Patient Financial Ombudsman resolving unresolved medical billing concerns for VCU Health. Advocating for transparent revenue cycle practices and supporting dispute resolution with patients and families.
Responsibilities:
- Supports the Director of Revenue Cycle Optimization by serving as a neutral, confidential resource for patients and families to address unresolved medical billing concerns.
- Advocates for transparent revenue cycle practices and facilitates dispute resolution.
- Independently identifies the root cause of medical billing concerns and conducts a thorough review of revenue cycle processes.
- Leads collaborative discussions to validate findings and implement solutions.
- Communicates with patients about findings and solutions, educating about billing processes, financial liability, and available assistance programs.
- Monitors recurring billing errors and systemic trends, providing actionable insights to improve workflows.
Requirements:
- Bachelor’s degree or equivalent experience in field related to patient revenue cycle management
- Minimum five (5) years of direct experience in revenue cycle operations
- Minimum three (3) years of experience interpreting insurance benefits
- Minimum three (3) years of experience with Epic or similar revenue cycle management system
- In-depth knowledge of medical billing, coding practices, and insurance benefit structures is essential.
- Strong analytical, problem-solving, mediation, and customer service skills are crucial for success in this role.
- Ability to handle multiple priorities and adapt to frequent change.
- Ability to work independently and maintain neutrality.
- Skilled in Microsoft Excel, Word, and PowerPoint.
Benefits:
- Health insurance
- Retirement plans
- Professional development opportunities
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