Patient Service Center QA Analyst
Employment Information
Job Description
Quality Assurance Analyst ensuring quality and compliance in Patient Service Center operations. Training representatives and promoting a customer-centric environment while identifying improvement opportunities.
Responsibilities:
- This position integrates fully with the Patient Service Center to monitor the quality and accuracy of all scheduled, pre-registered and patient payment estimates, including data entry and compliance with protocol changes as required due to technological and/or process changes.
- The Quality Assurance Analyst will work independently to ensure that the representatives under their training know the proper way to approach each call, how to walk a customer through a variety of inquiries and promotes high levels of customer service and quality.
- Additionally, the Analyst will have daily communication with new representatives’ Leads to discuss any problems that may be evident and to assure appropriate progress is attained.
- The Analyst will identify quality improvement opportunities and present them to Manager/Team Leaders for consideration and approval.
- The Analyst will promote, by example, a customer-centric, professional management culture.
Requirements:
- Ability to work in a production driven call-center environment
- Familiarity with working with dual computer monitors (may be required to use dual monitors)
- Must have basic typing ability
- Must have working knowledge of Windows based computer environment
- Strong written and verbal communication skills
- Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously
- Extensive multitasking ability
- Must have full working knowledge of both Scheduling and Financial Clearance Functions
Benefits:
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
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