Patient Services Training Specialist
Employment Information
Job Description
Patient Services Training Specialist to design, implement, and manage training initiatives at Natera. Ensuring team success through effective training programs for Patient Services.
Responsibilities:
- Collaborate with supervisors, leadership, and team members to identify training gaps and requirements for new hires and existing employees.
- Use data and performance reviews to report back to management of training programs that address individual and team development areas.
- Deliver engaging, comprehensive training programs, including onboarding, policy updates, and role-specific development.
- Employ various training methods, including e-learning, workshops, one-on-one coaching, and simulations.
- Oversee assigned training activities, track completion rates, and ensure programs meet quality and compliance standards.
- Develop and maintain Standard Operating Procedures (SOPs) and training documentation.
- Report on training effectiveness through key performance indicators (KPIs), feedback surveys, and performance data.
- Conduct quality verbal and written communications reviews, providing detailed feedback to improve accuracy, professionalism, and adherence to processes.
- Stay updated on industry best practices, training trends, and emerging technologies to enhance the training strategy.
- Actively participate in process improvement initiatives to align training efforts with organizational goals.
- Partner with leadership and other departments to ensure training aligns with patient success strategies and initiatives.
- Share training outcomes and progress with stakeholders through detailed reports and presentations.
- Resolve any specific problems and tailor training programs as necessary.
- Maintain a keen understanding of training trends, developments, and best practices.
- Maintain and communicate training key performance indicators (KPIs) to leadership.
Requirements:
- Bachelor’s degree in education or related field is preferred.
- Bilingual - English and Spanish.
- 3+ years of experience leading training programs.
- Track record in designing and executing successful training programs.
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.).
- Excellent communication and leadership skills.
- Strong writing and record-keeping ability for reports and training manuals.
- Good computer and database skills.
- Background in medical billing preferred.
Benefits:
- Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Free testing for employees and their immediate families in addition to fertility care benefits.
- Pregnancy and baby bonding leave.
- 401k benefits.
- Commuter benefits.
- Generous employee referral program!
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