PMO Consultant – SAP AMS (Mid-level)
Employment Information
Job Description
Professional ensuring governance and excellence in delivery of SAP AMS services. Monitoring SLAs and KPIs, and proposing process improvements in a collaborative environment.
Responsibilities:
- Professional responsible for ensuring governance, control and excellence in the delivery of SAP AMS services, ensuring compliance with SLAs, KPIs and service management best practices.
- Monitor SLAs and KPIs to ensure performance and quality of deliveries;
- Consolidate status reports and support the execution of governance committees;
- Control evolutionary and corrective requests, ensuring an efficient service flow;
- Manage the consumption of contracted hours, performing forecasting and monitoring billing;
- Propose and implement continuous improvements in AMS processes and controls.
Requirements:
- Prior experience working as a PMO or in AMS management;
- Knowledge of IT governance processes;
- Proficiency in control and management tools such as Excel, Power BI, Jira and ServiceNow;
- Certification or knowledge of ITIL and COBIT;
- Experience in SAP environments;
- Experience with performance indicators and executive reporting;
- Bachelor’s degree completed in Administration, Engineering, Information Technology, Information Systems, or related fields.
Benefits:
- Company-subsidized Health Plan for the employee.
- Option to include dependents in the Health Plan with payroll deduction.
- Dental assistance (optional).
- Option to include dependents in the Dental Assistance plan with payroll deduction.
- Meal Allowance or Food Allowance.
- Optional Transportation Allowance.
- Impact & Care - Personal Guidance Program offering emotional support and confidential counseling (psychological, legal, financial, social and pet assistance) at no cost for the employee and legal dependents.
- Gympass - Wellhub (Access to more than 700 gyms across Brazil with plans starting at R$ 29.90, payroll-deducted).
- Option to include dependents in Gympass - Wellhub (up to 3 dependents – paid via credit card).
- Access to Udemy via our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for employee and dependents.
- Discount agreements with educational institutions (undergraduate and postgraduate) and language schools/certification bodies.
- Group life insurance.
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