Principal Engineer
Employment Information
Job Description
Principal Engineer developing enterprise-grade conversational AI solutions. Collaborating with diverse teams to enhance business operations and technology solutions.
Responsibilities:
- Lead the analysis, design, and development of enterprise-grade conversational AI solutions.
- Define vision, roadmap, and architecture for enterprise-scale conversational AI.
- Lead end-to-end design and implementation of virtual agents: flows, pages, intents, entities, parameters, state handlers, and fulfillment.
- Own code quality, documentation, CI/CD, automated testing, and Level-3 support.
- Analyze conversation logs and NLU metrics for optimization.
- Lead and mentor onshore/offshore engineers; coach on best practices.
Requirements:
- 7+ years software development, systems implementation, and integrations.
- 5+ years with cloud technologies/infrastructure (GCP strongly preferred).
- 5+ years’ hands-on experience in conversational AI with deep expertise in Dialogflow CX.
- Proven experience leading multi-year modernization projects (chatbot experience preferred).
- Experience with REST APIs, webhooks, and integrating external systems; delivery across multiple methodologies (Agile/iterative/waterfall).
- Experience leading geographically dispersed teams preferred.
Benefits:
- medical, dental, vision, life and disability plans
- well-being incentives
- parental leave
- paid time off
- certain paid holidays
- tax saving accounts (FSA, HSA)
- 401(k) retirement benefit
- Employee Stock Purchase Plan
- tuition assistance
- entertainment and retail discounts
- overtime pay for non-exempt employees
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