Receptionist, Customer Support Assistant
Employment Information
Job Description
Remote Receptionist & Customer Support Assistant at a fast-growing window and door retailer. Handling inbound calls and supporting administrative tasks with a remote team across US time zones.
Responsibilities:
- Provide customer support via inbound calls.
- Use an existing decision tree and extension list to route callers to the correct location or department.
- Support light administrative tasks such as basic data entry and updating records in a CRM.
- Be part of a small remote receptionist team to provide broad weekday coverage across US time zones.
Requirements:
- 3+ years experience in a receptionist, call center, front desk, or customer service role.
- Excellent spoken English with a clear, easy-to-understand accent.
- Confident and professional phone presence; comfortable answering calls for most of the shift.
- Strong listening skills and ability to quickly understand caller needs and follow structured logic (decision tree).
- High attention to detail when taking messages, logging information, and routing calls.
- Tech-savvy and quick to learn new systems, tools, and processes.
- Reliable, punctual, and comfortable working US business hours.
- Experience working with US-based companies is a plus.
Benefits:
- 100% REMOTE
- $50 birthday bonus
- $200 testimonial bonus
- $300 tenure bonus every 6 months
- $500 entry monthly raffle
- NO TRACKER. NO PROBLEM
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