Référent Process, ITIL – Gouvernance SI
Employment Information
Job Description
Process Lead responsible for optimizing ITIL processes and conducting workshops within a strategic Center of Excellence. Collaborating with product managers to enhance IT governance and performance.
Responsibilities:
- Définir, modéliser et optimiser les processus ITIL (Incident, Problem, Change, Request…)
- Coanimer les communautés de pratiques
- Conduire des ateliers avec les responsables produits et les métiers SI
- Rédiger des procédures, DEX, modes opératoires
- Identifier les améliorations, standardiser les pratiques, réduire le BRUIT SI
- Contribuer à l’acculturation YBIYRI (You Build It You Run It)
- Accompagner le pilotage de la performance des processus
Requirements:
- 4+ ans d’expérience en gouvernance ou processus IT
- Maîtrise ITIL v3/v4 obligatoire
- Expérience en supervision/exploitation/applicatif souhaitée
- Capacité d’animation et communication claire
- Une maîtrise de SAFe est un plus
Benefits:
- une mutuelle prise en charge à 50%
- un remboursement à 50% du titre de transport
- des locaux neufs et conviviaux en plein cœur de Lyon
- la possibilité de travailler chez un leader du marché
- une équipe dirigeante stable
- un groupe rentable et en croissance permanente
- une carte tickets restaurant (9,5€ pris en charge employeur à 60%)
- des primes de cooptation allant jusqu’à 1000€
- un parcours d’intégration entre 2 à 6 semaines
- un CSE avec plusieurs avantages culturels
- un institut de formation pour accompagner le développement de vos compétences
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