Renewal Manager/Account Manager
Employment Information
Job Description
Renewal Manager managing customer accounts to drive revenue and retention for a payment security company. Collaborating closely with internal teams to secure renewals and maximize account value.
Responsibilities:
- Manage the end-to-end renewal and account lifecycle for a defined portfolio of enterprise and mid-market customers.
- Proactively engage customers to review value, usage, and renewal options, ensuring contracts are renewed on time.
- Negotiate renewal pricing, terms, and conditions in collaboration with internal teams to maximize revenue.
- Identify and mitigate risks of non-renewal by developing tailored retention and growth strategies.
- Partner with Customer Success Managers to align on customer health, adoption, and expansion opportunities.
- Identify and pursue upselling and cross-sell opportunities, driving additional revenue within existing accounts.
- Maintain accurate and up-to-date forecasts and account records in CRM systems (e.g., HubSpot).
- Track and report on renewal, retention, and expansion metrics, including GRR, churn, and upsell activity.
- Continuously improve account and renewal workflows to increase efficiency and enhance customer experience.
- Educate customers on product updates and enhancements, such as Sycurio. Digital and API integrations, to increase adoption and loyalty.
Requirements:
- Proven experience in account management or client-facing roles, preferably in a global or multinational environment.
- Experience with SaaS or technology-based products/services.
- Strong understanding of account management principles, including customer lifecycle management, retention strategies, and advocacy programs.
- Strategic thinker with the ability to anticipate customer needs and identify growth opportunities.
- Skilled in analyzing customer data and metrics to drive actionable insights and business outcomes.
- Ability to collaborate effectively with cross-functional teams (Sales, Marketing, Product, Support).
- Proficiency in negotiation and conflict resolution to maintain positive customer relationships.
- Strong organizational and time management skills; able to manage multiple priorities efficiently.
- Strong interpersonal and communication skills; able to build trusted relationships with customers and internal teams.
- Excellent problem-solving and critical thinking abilities, with a focus on creative solutions that drive account value.
- Adaptable and resilient in fast-changing environments; able to maintain composure under pressure.
- Enthusiastic about learning Sycurio’s products, services, and value propositions.
- Sets high standards for performance and accountability, consistently striving to exceed targets and KPIs.
Benefits:
- competitive salary and bonus plan
- healthcare and dental
- 401k
- a discount platform
- excellent PTO offering
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