Risk & Fraud Lead
Employment Information
Job Description
Product Manager in a shipping technology platform focused on fraud prevention. Leading initiatives for security, compliance, and user experience across various business flows.
Responsibilities:
- Own the roadmap for Account Management, covering authentication, login security (MFA, reCAPTCHA, OAuth2, enterprise login), authorization (roles, subscriptions, limits), security, fraud prevention, and KYC/KYB.
- Own subscription management, including tiering, entitlements, usage limits, features access, and upgrade/downgrade flows to ensure seamless user experience and revenue accuracy.
- Drive partnerships and enterprise logins, integrating with identity providers (SSO, SAML, OAuth2) and platform ecosystems to enable secure, scalable access for business customers.
- Define and prioritize initiatives to balance user experience, conversion, fraud risk, and compliance needs.
- Deep-dive into user journeys (onboarding, login, account recovery, subscription upgrades, white labelling, Gray labelling) to reduce friction while ensuring strong protection against fraud and abuse.
- Shape and execute the roadmap across payment security (checkout, optimising the fraud rules, 3-D Secure/SCA).
- Prioritize using ROI frameworks; balance conversion, fraud loss, and operational cost to maximize business impact, being responsible for the entire P&L (profit and loss) of the Frauds and Security team.
- Lead delivery from discovery → release → post-release, setting clear success metrics such as fraud rate, chargeback ratio, dispute win rate, false-positive rate, manual review time, and related support tickets.
- Partner with the engineering, data, finance, risk ops, support, and logistics teams to deliver resilient, compliant flows.
- Stay current on market/PSP capabilities, risk signals, SCA/PCI/AML trends, and competitor tactics; convert insights into backlog items and experiments.
Requirements:
- 4+ years in Fraud and Risk with hands-on ownership of fraud prevention for transactional or high-volume products.
- Strong grasp of fraud fundamentals: account takeovers, synthetic/friendly fraud, triangulation, chargebacks and disputes, device/behavioural signals, rules, ML models, and evidence workflows.
- Deep understanding of authentication & authorization fundamentals: MFA, SSO, OAuth2, enterprise identity integrations, role-based access control.
- Data-first operator comfortable with funnels, experimentation, KPIs, and trade-off modelling (conversion vs fraud loss vs ops cost).
- Proven prioritization and crisp problem framing; able to influence across distributed global teams.
- Excellent written and verbal communication; highly organised, resourceful, entrepreneurial.
- Any experience in the following is a plus: PCI compliance, KYC/KYB workflows.
Benefits:
- Competitive Equity Package: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.
- Gym & Wellness Reimbursement: Training for a big race? Don’t sweat it. We offer gym reimbursement for all employees.
- Generous Vacation Policy: We think time off is essential… and we encourage it!
- Duvet Day: Perfect for those cold winter days, when you don’t want to escape the warmth of your bed!
- Mental Health Day: You deserve a day off! A chance to recharge and enjoy ‘Me Time’
- 4 weeks of ‘Work from Anywhere’: Whether you’re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture!
- Professional Development: We’re here to help you hit your career goals to help get you where you want to be.
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