Sales Support Coordinator
Employment Information
Job Description
Sales Support Coordinator managing customer service functions for assigned markets at Centene. Act as primary contact for service issues, compliance tracking, and producer support.
Responsibilities:
- Primary contact for assigned market(s) for all Sales Support functions from onboarding, certifications and commissions
- Acts as the primary contact for assigned service issues
- Responsible for fulfillment and delivery of pre-enrollment kits, enrollment and marketing supplies to producers nationally
- Assists with tracking various compliance elements
- Maintains producer files to ensure compliance with organization policies and procedures, CMS requirements, and HIPAA regulations
- Provides service resolutions within targeted SLAs
Requirements:
- A High School or GED
- 2+ years of experience in customer service or office related area required
- 2+ years of experience in health insurance and agent certification preferred
- 2+ years of experience in policy and procedure technical writing preferred
Benefits:
- competitive pay
- health insurance
- 401K
- stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
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