SCCM & Intune Engineer – Client Device
Employment Information
Job Description
IT Service Delivery Lead responsible for ensuring client technology support across O-I locations. Collaborating with stakeholders to maintain compliance and manage relationships with IT suppliers.
Responsibilities:
- Ensure that Service Requests are handled in a timely fashion according to the O-I ITIL Incident Management process
- Monitor the Incident and email queues for IT requests, ensuring that the work is assigned to appropriate and available staff/groups.
- Provide a point of escalation for the team for customer services issues.
- Liaise with other support teams in order to escalate urgent issues
- Assist with the communication to the business and support personnel regarding system outages, changes, upcoming projects, etc
- Ensure that all local and global policies and procedures are followed in order to maintain compliance with the local, regional and company regulations (SOX, GDPR, etc.)
- Manage, maintain and develop relationship with all business stakeholders, including local IT contacts at remote sites
- Manage, maintain and develop relationship with IT suppliers
Requirements:
- University degree (or equivalent) in information technology or related discipline
- Advanced degree or equivalent desirable but not required
- English Language Proficiency: Advanced level (B2+)
- 5 years of IT experience in an IT technical position within an international environment
- 4 years of experience as an IT service delivery lead within an international organization
- IT Skills: Windows PC administration
- ITIL certification
- SCCM administration
- Software deployment tool (Adaptiva)
- Active directory
- Group Policy management
- Scripting
Benefits:
- Private medical care including dental care
- Life insurance
- Multisport card
- Social fund (e.g. vacation allowance, Christmas allowance)
- Employee referral program
- Flexible working hours
- Flexible hybrid work model
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