Senior Accounts Receivable Specialist
Employment Information
Job Description
Senior Accounts Receivable Specialist at VC3 managing outstanding balances and overseeing collections processes. Mentoring team members and ensuring compliance with financial standards and regulations.
Responsibilities:
- Provide mentoring and feedback to peers and team members
- Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards.
- Contacting top past due customers: Responsible for contacting customers who have overdue accounts to remind them of their outstanding balances and to negotiate payment arrangements.
- Resolving disputes: Resolve any disputes or issues related to outstanding balances. This may involve working with customers, other departments within the company, or external parties.
- Oversee daily cash application to client accounts. Client payments received from multiple bank accounts and lockboxes.
- Recording customer interactions: Maintain accurate and complete records of all customer interactions, including notes on conversations, payment arrangements, and other relevant information.
- Analyzing account data: Analyze account data to identify trends and patterns.
- Prepare internal and external reporting on customer accounts for Senior Management
- Enhance and redefine current collection procedures and strategies while remaining in line with the company's overall financial goals and objectives.
- Participating in cross-functional teams: Work with other departments within the company and ensure that collections processes are properly aligned with other business processes.
Requirements:
- Associates degree or higher
- Minimum of 5 years of work experience in a similar lead role
- Experience with NetSuite or similar ERP system
- Ability to understand and empathize with customers' financial situations while maintaining a professional and customer-centric approach.
- Excellent verbal and written communication skills to effectively interact with customers, negotiate payment terms, and resolve disputes or issues.
- Proficiency in negotiating payment plans, convincing customers to make timely payments, and resolving delinquencies.
- Ability to actively listen and understand customers' concerns, objections, and reasons for non-payment.
- Aptitude for analyzing customer accounts, identifying potential issues, and developing appropriate strategies to recover outstanding payments.
Benefits:
- **Flexibility**– We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
- **Well-being & Support **- Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
- **Grow with Us** – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
- **People-First Culture** – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
- **Transparent Leadership** – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
- Applicant selected will be subject to a criminal and background check post-employment
- **Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted. ** ** ****Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!**
Similar Jobs
Senior Accounts Receivable Specialist
Ensemble Health Partners
Senior Accounts Receivable Specialist overseeing follow-up and denial activities in healthcare revenue cycle management. Responsible for claim issues and mentoring AR staff while ensuring timely resolutions.
Senior Accounts Receivable Specialist
VSP Vision Care
Senior Accounts Receivable Specialist providing expertise in Accounts Receivable and Collections services for US customers. Responsible for billing, collections, and client financial operations.
Accounts Receivable Specialist
Instinct Science
Accounts Receivable Specialist at Instinct managing the AR lifecycle and achieving monthly performance targets. Ideal for early-career professionals in a growing SaaS organization.
Accounts Receivable/Collections Specialist
ButterflyMX
Accounts Receivable/Collections Specialist for ButterflyMX managing customer invoices. Responsible for maintaining relationships and ensuring timely payments in a remote capacity.
Accounts Receivable Administrator
Lithia
Accounts Receivable Administrator ensuring payments are processed accurately at Lithia & Driveway. Supporting customers and internal teams with outstanding AR operations and account management.
Manager, Accounts Receivable – Rev Cycle
nimble solutions
Manager, Accounts Receivable overseeing AR team for healthcare revenue cycle at Nimble Solutions. Responsible for performance, analytics, and process improvement in claims and accounts receivable.
Accounts Receivable Manager
Quick Med Claims, LLC
A/R Management Manager overseeing the ARM team and ensuring timely follow-up on billing and accounts receivable processes. Responsible for employee development and performance management within the team.
Accounts Receivable Specialist
Prime System Solutions
Remote Accounts Receivable (Collections) Specialist focused on cash flow management and minimizing delinquent accounts through timely collections and communication.
Supervisor, Accounts Receivable
Ensemble Health Partners
Supervisor overseeing Accounts Receivable team for Ensemble Health Partners, developing team members and improving revenue operations. Collaborates with insurers and internal departments to resolve claims issues.
Senior Specialist, Accounts Receivable
Ensemble Health Partners
Senior Accounts Receivable Specialist resolving claim payment issues for Ensemble Health Partners. Mentoring team members and ensuring timely reimbursement by handling denials and appeals.
Administrative Analyst – Accounts Receivable
VExpenses
Analista Administrativo working with financial control and payment routines in a fully remote environment. Essential for the finance team in a fintech focusing on corporate travel and expense management.
Accounts Receivable
Key Media
Accounts Receivable professional managing international finance communications with global B2B accounts. Resolving issues, driving cash flow, and enhancing AR processes remotely at Key Media.
Account Receivables Analyst
TruBridge
Account Receivables Analyst focusing on hospital billing projects in acute care settings. Requires extensive experience with UB04 claims and healthcare billing systems.
Account Receivable Analyst II
R1 RCM
Account Receivable Analyst II managing invoicing and collection initiatives for R1. Responsible for customer file maintenance, invoicing, and collaboration with internal partners.
Senior Manager, Accounts Receivable
Aurora Solar
Senior Manager overseeing billing and collections for Accounts Receivable in SaaS company. Partnering across teams to streamline customer billing and ensure financial accuracy.
Oracle Fusion Accounts Receivable Lead
Switch
Oracle Fusion Accounts Receivable Implementation Lead at Switch for mission-critical technology solutions. Drive innovation and streamline processes to support data center operations with leading-edge technology.
Accounts Receivable Manager
Concord Academy Memphis
Accounts Receivable Manager overseeing the accounts receivable function for Concord Technologies, a tech company improving document exchanges in healthcare. Collaborating with accounting teams and managing customer relationships in a fast-paced environment.
3D LiDAR Specialist, MicroStation, TerraScan
Intetics
Consultant supporting advanced tasks in MicroStation + TerraScan for Intetics Inc. Guiding engineers and providing expert advice on LiDAR data processing.
Senior Payer Accounts Receivable Specialist
knownwell
Senior Payer Accounts Receivable Specialist overseeing the payer accounts receivable process for a weight-inclusive healthcare company. Driving payer reimbursement performance and ensuring timely claim resolution.
Accounts Receivable Analyst
Continental
Accounts Receivable Analyst responsible for evaluating customer financial health and risk assessment. Working in a hybrid setup with a focus on credit, collections, and payment applications.