Senior Analyst, Operations
Employment Information
Job Description
Senior Analyst of Operations at Angi driving strategic initiatives to enhance trust in the marketplace. Collaborate cross-functionally and use data-driven insights to improve operational effectiveness.
Responsibilities:
- Independently own key strategic initiatives (and critical work streams within it) from initial concept through execution and success measurement to minimize lost revenue and raise the bar on platform integrity at Angi Services.
- Collaborate cross-functionally to steer quantitative and qualitative efforts into financial and operational drivers to prevent losses associated with fraud, disputes, claims, and payment issues.
- Build clear and concise, data-driven presentations that summarize findings and lead to clear recommendations.
- Deeply understand customer needs and use data and customer insights to reduce losses and negative experiences.
- Monitor, track, and report on patterns of suspicious user activities, identifying trends, risks, and opportunities for improvement of fraud processes.
- Serve as a thought leader and operational driver within one of Angi’s highest priorities.
Requirements:
- 2+ years of experience in fraud, payments, strategy, operations, management consulting, investment banking, or a fast-growing technology environment
- Strong project manager with a track record of driving operational excellence, independently managing projects end-to-end and optimizing performance through effective monitoring
- Analytically rigorous and are skilled at synthesizing complex data into actionable recommendations - proficiency in modeling, basic SQL is a plus
- First class communication skills
- Strong bias for action and able to balance attention to detail, ethical judgement and swift execution
- Thrive within ambiguity and find new, creative ways to solve problems every day, with data as your guide.
- Team player that collaborates and influences effectively with cross-functional team members across the organization
- Interest in Angi, home services, or marketplaces a plus
Benefits:
- This position will be eligible for a competitive year end performance bonus & equity package.
- Full medical, dental, vision package to fit your needs
- Flexible vacation policy; work hard and take time when you need it
- Pet discount plans & retirement plan with company match (401K)
- The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
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