Senior Associate, Support Engineer
Employment Information
Job Description
Senior Associate, Support Engineer at Capital One Software providing technical support and ensuring SaaS reliability. Collaborating with teams to resolve complex issues and enhance system performance.
Responsibilities:
- Provide advanced technical support for complex issues
- Familiarity with microservices architecture
- Proficient in writing and executing SQL scripts
- Diagnose and resolve software issues in a timely manner
- Monitor system performance and identify potential issues
- Create and maintain documentation related to troubleshooting
- Share knowledge with team members
- Work closely with cross-functional teams
- Collaborate with Level 3 support for root cause analysis
- Ensure a high level of customer satisfaction
- Identify opportunities for automation
- Contribute to continuous improvement initiatives
- Participate in on-call rotations for 24/7 support
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- At least 3 years of system engineering experience
- At least 2 years of software troubleshooting or software customer support experience
- Experience with scripting languages (Python, Bash)
- 3 + years of experience with public cloud technologies
- 2 + years of experience using monitoring tools (AWS Cloudwatch, Splunk, New Relic, Solarwinds)
Benefits:
- Health insurance
- Performance based incentive compensation
- Comprehensive, competitive, and inclusive benefits
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