Senior Business Systems Analyst – ServiceNow
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Job Description
Senior Business Systems Analyst responsible for improving the ServiceNow platform. Collaborating with stakeholders to enhance service delivery and user experience in a global tech company.
Responsibilities:
- Support and enhance our enterprise ServiceNow platform
- Partner with business stakeholders, platform teams, and technical resources
- Design, configure, and optimize scalable ServiceNow solutions
- Improve service delivery, governance, and user experience
- Translate business requirements into effective platform configurations
- Promote standardization, automation, data integrity, and continuous improvement
- Drive adoption and continuous improvement through KPI definition and dashboard development
- Provide insight into ITSM maturity, service performance, and process compliance
- Support CMDB data integrity and CSDM alignment
- Govern and optimize the knowledge management ecosystem
- Facilitate training and enablement to increase platform adoption and process consistency
Requirements:
- 3–6+ years of hands-on ServiceNow platform experience
- Experience supporting multiple ServiceNow modules
- Strong understanding of enterprise service management processes
- Experience gathering requirements and translating them into platform solutions
- Experience building reports and dashboards in ServiceNow
- Strong stakeholder communication skills
- Experience working in Agile environments
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Implementation Specialist certifications
- ITIL 4 Foundation certification
- Familiarity with CSDM/CMDB and platform governance practices
- Experience supporting integrations or automation initiatives
Benefits:
- great benefits and perks like larger tech companies
- independence to make a larger impact on the company and take ownership of their work
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