Senior Customer Success Technical Architect, French Speaker
Posted 9ds ago
Employment Information
Job Description
Customer Success Technical Architect advising enterprise customers on Confluent streaming platform. Driving technical adoption, architecture guidance, and retention.
Responsibilities:
- Act as a trusted technical advisor and advocate to work with customers to ensure success, retention & expansion by providing technical guidance and best practices for the Confluent product suite
- Partner with Customer Solutions, Sales, Product Management and Engineering to accelerate time to value, maximize product consumption and achieve customer business objectives
- Advise customers on architectures, including patterns & strategies for operating and maturing their Confluent subscription
- Support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design
- Guide customers on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)
- Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management
- Document and transfer knowledge to customers and internal teams to advance customer self-sufficiency and assist Technical Support Engineers and Professional Services
- Influence the product roadmap using knowledge of customer environments and use cases
- Troubleshoot customer issues alongside Technical Support Engineers and Core Engineering when necessary
Requirements:
- Bachelor's degree in computer science or engineering, mathematics, or equivalent degree or experience
- Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers
- Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
- Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
- Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
- Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context
- Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)
- Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
- Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)
- Experience with Java Virtual Machine (JVM) tuning and troubleshooting
- Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
- Ability to learn new technologies quickly, as well as a strong interest in doing so!
- Flexibility to travel up to 20% of the time
- Must be Fluent in French
Benefits:
- Offers Equity
