Senior Dealer Success Manager, Auto
Employment Information
Job Description
Senior Dealer Success Manager driving dealer partnerships and growth for Upstart's auto finance program. Engage with dealers, deliver training, and provide product insights in a remote role.
Responsibilities:
- Build and grow your market by meeting with dealership partners (both in-person and virtually)
- Promote the Upstart Auto Finance program and make it easy for dealers to fall in love with it
- Lead smooth, hands-on onboarding and deliver engaging training sessions
- Be your dealers’ trusted advisor—solving problems, answering questions, and unlocking value
- Partner with cross-functional teams to get dealers what they need, fast
- Keep up-to-date, clean records of your dealer interactions in our customer success platform
- Stay sharp on our product, competitive landscape, and market trends
- Bring the voice of the dealer to our product and engineering teams—be the feedback loop!
- Continuously seek out process improvements that drive better experiences for dealers and car buyers
Requirements:
- Have 3-5+ years of experience in Dealer Relationship Manager for an indirect auto finance lender and a proven track record working with dealers
- Know the ins and outs of auto financing, F&I, and the indirect lending ecosystem
- Exceptional communicator who can build instant rapport and lasting trust
- Love solving problems and thinking a few steps ahead
- Tech-savvy and can pick up new tools fast (Salesforce, iPads, data dashboards, etc.)
- Organized, self-motivated, and comfortable working independently
- Can analyze data and clearly communicate trends, insights, and actions
- Naturally curious and constantly learning from customers and market shifts
- Thrive in fast-paced, startup-style environments and know how to roll with change
Benefits:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
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