Senior Litigation Manager
Employment Information
Job Description
Senior Manager in litigation at American Family Insurance overseeing complex claims adjudication. Leading teams to ensure service excellence and compliance with regulatory standards.
Responsibilities:
- provide leadership for staff whose primary tasks are the adjudication and settlement of claims
- manage the authority, guidance, and direction to Staff Council
- create a collaborative, performance-driven work environment
- communicate and support our organizations mission, vision, values and practices
- lead teams to ensure delivery of services that exceed customer expectations
- maintain awareness of existing and proposed legislation, court decisions and latest trends in claims litigation
- participate in corporate claims initiatives including quality file handling, process improvement, training, and development of staff
- prepare and manage annual operating budget
- identify and implement opportunities for process improvements
Requirements:
- demonstrated experience providing customer-driven solutions, support, or service
- demonstrated extensive knowledge of office and field claim handling processes
- demonstrated thorough understanding of policy language, coverages and underwriting intent
- demonstrated time management skills with the ability to work under pressure and adhere company productivity guidelines
- demonstrated claims handling experience and licensing
- demonstrated ability to recognize developing problems/conflicts and ability to resolve
- obtain state specific property casualty claims licensing as required
- valid driver's license required plus an acceptable driving record
Benefits:
- comprehensive medical, dental, vision and wellbeing benefits
- competitive 401(k) contribution
- pension plan
- annual incentive
- 9 paid holidays
- paid time off program (23 days accrued annually for full-time employees)
- student loan repayment program
- paid-family leave
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