Senior Manager, Customer Strategy and Operations
Employment Information
Job Description
Senior Manager overseeing customer strategy and operational excellence at DraftKings. Leading cross-functional programs to enhance customer experiences and streamline operations with innovative technology deployment.
Responsibilities:
- Shape and execute strategies that improve customer experience and operational performance.
- Translate enterprise goals into clear plans and cross-functional initiatives.
- Manage programs end-to-end with strong structure, alignment, and accountability.
- Communicate updates and decisions clearly to executive stakeholders.
- Build scalable processes and tools that increase visibility and efficiency.
- Lead and develop a team, creating a culture of ownership and collaboration.
Requirements:
- At least 8 years of experience in strategy, operations, consulting, or program management, including 2+ years managing people.
- A proven track record leading complex, cross-functional initiatives.
- Strong analytical, planning, and problem-solving skills.
- Experience working with senior leaders in strategic or advisory roles.
- Clear, confident communicator with strong storytelling skills.
- Familiarity with operational areas like product, analytics, engineering, or customer service.
- Exposure to risk or fraud operations is a plus.
- A Bachelor’s Degree is required; an advanced degree or certification is a plus.
Benefits:
- Bonus
- Equity
- Health insurance
- Retirement plans
Similar Jobs
Director, Global IT Service Delivery – Operations
Copeland
Director of IT Service Delivery & Operations for a global climate technologies company. Focused on IT infrastructure services and stakeholder collaboration to meet business goals.
Director, Sales, Strategy & Growth Operations
NETGEAR
Director responsible for defining and operationalizing NETGEAR’s global retail sales strategy. Leading planning and collaboration across sales, marketing, and operations functions.
Senior Associate, Web Strategy – Operations
Amgen
Web Project Senior Associate managing global content strategy as part of Amgen’s Global Customer Capabilities & Innovation group. Delivering projects and ensuring quality web assets across multiple channels and markets.
Data Center Operations Technician
Ryz Labs
Data Center Operations Technician providing Tier 1/2 support and maintenance in data centers at RYZ Labs. Ensuring system health and responding to incidents in a remote environment.
Director, Operations – Strategic Products
Evergreen Nephrology
Director of Operations focusing on driving strategic initiatives across provider practices in healthcare. Leading large scale service operations to enhance patient satisfaction and outcomes.
Associate, Operations – East Branch
Team Rubicon
Associate, Operations focused on enhancing disaster response capabilities at Team Rubicon. Developing relationships and supporting volunteer leadership within the assigned territories.
Cloud Ops Engineer
Nimble Gravity
Cloud Ops Engineer optimizing cloud infrastructure and deployment for data science teams utilizing AWS and Azure environments. Collaborate closely with data scientists and engineers for data-driven projects.
Senior Director, Operations
Affirm
Senior Director of Operations leading global operations strategy at Affirm. Overseeing customer, fraud operations, vendor management, and continuous process improvement.
Operations Analyst, Spanish
Knewin
Analyst role for operations team at Knewin managing Spanish content for Latin America. Requires critical analysis and effective communication in Spanish.
APAC and EU Operations Coordinator
ONI
APAC and EU Operations Coordinator managing logistics operations for scientific discovery at ONI. Establishing EU warehouse and acting as operational bridge for APAC distributors.
Seafreight Operations Specialist
2COMS Consulting Pvt. Ltd.
Seafreight Operations Coordinator responsible for managing end-to-end sea freight shipments. Coordinate import/export operations and collaborate with European teams for efficient service delivery.
Director, Data and Research Operations
H1
Director of Data and Research Operations at H1, a healthcare data platform, aligning research initiatives with company objectives. Leading cross-functional teams and managing data operations for optimal outcomes.
Associate, Data Operations
Dun & Bradstreet
In Data Operations, manage tasks supporting business needs and efficiencies with clients. Collaborate with stakeholders for data activation and reporting solutions.
IT Operations Technician
Laksys Consulting
IT Operations Technician role focusing on CI/CD and DevOps for enterprise clients. Responsible for automation, system monitoring, and security in software delivery.
Music Rights Operations, Coordinator
BTTV
Rights Management Coordinator at RHEI managing music rights and asset protection. Supporting artists and labels' digital content strategy and driving claiming efforts on streaming platforms.
Director of Cloud Operations
DeepHealth
Director of Cloud Operations overseeing global cloud infrastructure and services for DeepHealth. Driving operational strategy, team leadership, and cloud cost management.
Director, Global Country Operations Enablement
Pfizer
Director leading a multi-disciplinary team to ensure efficient country operations support for clinical trials. Overseeing project management and introducing digital solutions in clinical development with operational alignment.
IT Operations Documentation Specialist
Royal Communications Consultants
Documentation Specialist assisting IT operations with documentation and media management for desktop technicians. Focused on writing processes and creating controls for desktop media.
Executive Operations Assistant
WeAssist.io
Executive Operations Assistant supporting the COO of a fast-growing grooming brand. Managing projects, data, and communications for operational success.
Senior Licensing Operations Analyst
S&P Global
Licensing Operations Senior Analyst for S&P Global Market Intelligence. Supporting commercial teams in licensing governance and compliance across global markets.