Senior Manager, Engineering – Solution Experiences
Employment Information
Job Description
Sr. Software Engineering Manager leading software development teams at Smartsheet for innovative solution experiences. Driving product development and success with a focus on AI and customer satisfaction.
Responsibilities:
- Manage one or more related teams of 8-12+ software engineers across a product area or emerging pillar, driving development and success of products that delight customers.
- Guide and mentor team members on architecture and best practices while reviewing and coaching on project designs for design review presentations.
- Analyze feature sets for market effectiveness and implementation efficiency, facilitating feedback and discussions with Product and Design teams.
- Create strong partnerships with product management and other essential business areas while contributing to business planning and product vision.
- Lead cross-team technical efforts and address technical challenges that span multiple teams within your pillar area.
- Plan and deliver end-to-end projects with high technical ambiguity and cross-team dependencies, communicating risks and building consensus with stakeholders.
- Mentor and coach individuals and managers both within and outside your teams, identifying and growing potential successors.
- Hire exceptional engineering talent and grow your teams by attracting, developing, and advancing great engineering talent strategically across multiple teams.
- Own setting yearly and quarterly technical and operational goals for your product area while managing metrics and reporting.
- Communicate effectively to executives and non-technical stakeholders, tailoring your approach to diverse audiences and anticipating conflicts proactively.
- Create repeatable processes for measuring and improving team efficiency while demonstrating operational excellence leadership across your teams.
- Champion AI adoption in both software and product development lifecycles, leveraging shared learnings to mature usage and enhance customer experiences.
Requirements:
- 10+ years software development experience
- 4+ years previous management experience
- Strong background building and deploying AI/ML features relevant to search, including but not limited to:
- Vector Search and semantic search implementation
- Ranking models (e.g., Learning to Rank - LTR)
- Natural Language Processing (NLP) techniques for query understanding and document analysis
- Experience productionizing and scaling ML models within a search stack.
- Experience building scalable, high available customer-facing cloud applications
- Experience building or managing full stack teams is a plus
- Experience with large-scale Search/Information Retrieval systems (e.g., OpenSearch, Elasticsearch, Solr) preferred
- Experience building teams including, recruiting and retention
- Experience with Agile/Scrum methodologies
- AWS or other Cloud experience
- A degree in Computer Science, Engineering, or a related field or equivalent practical experience
- Legally eligible to work in the U.S. on an ongoing basis
Benefits:
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
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