Senior Manager, New Customer Acquisition, Sales Team
Employment Information
Job Description
Senior Manager leading Account Executives at Upshop for acquiring new customers across multiple retail sectors. Focusing on sales talent development and building sustainable growth strategies.
Responsibilities:
- Lead Upshop’s team of Account Executives responsible for acquiring new customers across grocery, non-grocery retail, and convenience retail.
- Drive new logo growth by developing sales talent, enabling consistent execution, and accelerating Upshop’s penetration into adjacent market segments.
- Serve as a hands-on coach focused on skill development, deal strategy, territory planning, and continuous performance improvement.
- Develop a diverse team of Account Executives by recognizing individual strengths and selling styles while reinforcing consistent, structured sales practices.
- Build a culture of accountability, learning, inclusion, and high achievement through structured operating rhythms, feedback, and individualized development plans.
- Use AI-driven tools and insights to support coaching conversations, improve activity quality, and drive efficiency across the team.
- Build a sustainable and predictable pipeline engine for new customer acquisition.
- Partner with marketing to align demand generation, campaigns, and messaging to segment needs and market opportunities.
Requirements:
- 7–10+ years of B2B SaaS sales experience, including 3+ years managing sales teams.
- Demonstrated success building sustainable, predictable pipelines in new or emerging markets.
- Experience using AI or analytics tools to evaluate activity patterns, improve focus, and enhance coaching effectiveness.
- Proven ability to lead diverse sales teams, leveraging individual strengths while maintaining alignment to a unified methodology.
- Strong experience selling into multi-unit retail organizations—grocery or convenience strongly preferred.
- Ability to coach and support Account Executives through complex, multi-stakeholder enterprise sales cycles.
- Strong analytical capabilities with proficiency in forecasting, pipeline management, and data-driven decision-making.
- Excellent communication, executive presence, and cross-functional collaboration skills.
- Ability to thrive in a fast-paced, high-growth environment.
Benefits:
- Competitive compensation with performance-based incentives
- Comprehensive benefits package
- A collaborative, mission-driven culture
- The opportunity to shape the next phase of growth for a category-leading retail SaaS platform
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