Senior Manager, Practice Operations
Employment Information
Job Description
Senior Manager of Practice Operations for Virtual Primary Care leading team to optimize clinical service lines and value-based care delivery. Collaborating cross-functionally to enhance data-driven decision-making.
Responsibilities:
- Oversee & manage program KPIs for the frontline clinical staff working across the Virtual Primary Care (VPC) and Virtual Care Support (VCS) teams
- Create and implement data-driven staffing and resource plans, partnering with relevant teams (Forecasting, Clinical Leadership, Recruitment, Licensing)
- Drive a POV on the technical enablement and tooling optimization opportunities to drive operational efficiencies for scale and clinical outcomes.
- Develop and oversee multi-state clinical licensing strategy for comprehensive national coverage
- Manage scheduling utilization and workload distribution across states, considering licensing and operational needs and seasonal demand curves
- Improve scheduling practices through strategies like load balancing and increased transparency
- Establish and analyze key metrics to drive operational effectiveness and identify improvements
- Lead clinical initiatives and program launches
Requirements:
- Bachelor’s degree required, Masters preferred
- 3+ years experience in virtual care delivery** **(experience with virtual primary care a plus). Proven ability to use data analytics (reporting, modeling, interpretation, analytic software)
- Demonstrated project management and leadership/influence skills with clinical teams
- Strong experience supporting a dynamic clinician workforce, comprising different types of speciality/licensure, exempt and non-exempt, part and full-time, employed and independent contractors
- Strong understanding of value-based care models
- Strong executive presence and leadership communication skills
- Experience with EHR systems and care management data analytics tools
- Successful project delivery track record
- Ability to represent practice operations effectively cross-functionally
- Proficiency in Google Workspace and common office software
- Able to work schedule: Local time 8AM-5PM or 9AM-6PM
Benefits:
- Remote-first culture
- 401(k) savings plan through Fidelity
- Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
- Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
- 12 weeks of 100% Paid Parental leave
- Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
- Work-From-Home reimbursement to support team collaboration home office work
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