Senior Manager, Workplace Technology
Employment Information
Job Description
Senior Manager leading Workplace Technology initiatives at Mozilla. Focused on collaboration tools and workplace experiences while ensuring security, reliability, and cost efficiency.
Responsibilities:
- Own the Workplace Tech portfolio — Collaboration Suite & Enterprise GenAI tools (Google Workspace, Slack, Zoom, Atlassian, OpenAI/Claude/Gemini), AV/UC (rooms, conferencing, telephony/VoIP/softphones), SSO/IAM, Enterprise Search, and workflow automations.
- Define, implement, and operationalize Enterprise Service and Data architecture to enable secure and efficient automated self-serve workflows across the organization.
- Lead, coach, and grow a high-performing team; set clear goals/OKRs, establish SOPs/runbooks, and foster a culture of reliability, transparency, and continuous improvement.
- Lead with clarity and collaboration: communicate a clear vision, invite dialogue, and build consensus to move initiatives forward effectively.
- Be a key advisor to senior leadership on workplace technology risks, strategies, and long-term planning.
- Lead operational excellence initiatives: define SLAs/SLOs/SLIs, instrument health dashboards, and strengthen incident, problem, and change management practices to reduce MTTR and prevent recurrences.
- Build and scale onboarding, offboarding, and mover workflows (API-driven) across identity, access, devices, and collaboration tools — secure, auditable, and fast.
- Establish and enforce data protection controls (DLP, classification, retention, sharing policies) in partnership with Security, Legal, and Privacy; manage exceptions and review cycles.
- Partner and deliver on ISO compliance / GRC-related gaps and remediations in the Workplace Technology domain.
Requirements:
- 10+ years of progressive experience in developing and delivering a robust workplace technology framework.
- Proven people leadership: managing managers/ICs, setting strategy and roadmaps, and delivering reliable services at scale.
- Strong critical thinking skills with the ability to drive long-term organizational impact.
- Proven ability to translate vision into results — navigating ambiguity and constraints with creativity, teamwork, and clear prioritization to meet business needs.
- Ability to collaborate and influence a diverse group of stakeholders to address cross-functional challenges and lead change.
- Strong understanding and deep knowledge of enterprise systems and services with security and compliance best practices.
- Hands-on experience managing SaaS and UC platforms (Google Workspace, Slack, Zoom, Atlassian) and literacy with SSO/IAM (Okta/Azure AD, SAML/OIDC, SCIM) and workflow automation.
- Experience designing and running scalable onboarding, offboarding, and mover processes and self-service experiences that “shift left” and reduce ticket volume.
- Track record enforcing data protections (DLP, classification, retention, eDiscovery) and partnering with Security/Legal on policies, audits, and exceptions.
- Strong FinOps and vendor management acumen: usage analytics, license optimization, cost modeling/forecasting, and confident contract negotiation with major SaaS/AV providers.
Benefits:
- Generous performance-based bonus plans to all eligible employees - we share in our success as one team
- Rich medical, dental, and vision coverage
- Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
- Quarterly all-company wellness days where everyone takes a pause together
- Country specific holidays plus a day off for your birthday
- One-time home office stipend
- Annual professional development budget
- Quarterly well-being stipend
- Considerable paid parental leave
- Employee referral bonus program
- Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
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