Senior Network Engineer
Employment Information
Job Description
System Engineer for Cloud Services team implementing enterprise-level technologies. Responsible for providing technical support and maintaining customer environments.
Responsibilities:
- Act as technical interface to CDI Clients to facilitate effective delivery of Datacenter and Cloud related services:
- Datacenter & Collocation Management
- Infrastructure-as-a-Service
- Backup-as-a-Service
- Disaster Recovery-as-a-Service
- Design, implement, troubleshoot, analyze, and maintain internal and external customer environments.
- Create, request, and present technical specifications and requirements.
- Perform hardware and software installations, upgrades and maintenance.
- Participate in after-hours maintenance and on-call rotation.
- Identify, research, and resolve technical problems.
- Support Level 2 and Level 3 Engineers for problems identified with systems and network, and act as an escalation point for Managed Services support technicians.
- Standard system administration duties including equipment installation, System/Application install and patch management, log analysis, etc.
- Interface with third party vendors as liaison between client and vendor.
- Utilize superior customer service skills to provide first level interface for CDI clients.
- Plan and implement system automation to improve service efficiency and consistency.
- Create thorough documentation records of design specifications and instructional manuals as necessary to enable Managed Services personnel to be effective in understanding and managing client delivered services.
- Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.
- Engages in continuous learning to stay abreast on new and emerging technologies.
Requirements:
- 10-14 years of prior IT experience; prior experience working for a service provider a plus
- Must have an experience with MPLS, LDP, RSVP-TE, ISIS-SR, OSPF-SR, MP-BGP, L3VPN, L2VPN, VPLS, H-VPLS, UPE, NPE.
- Prior customer service experience
- Working experience with one or more infrastructure monitoring, alerting, and ticketing platforms
- Working experience managing & implementing virtualization technologies - vSphere, Hyper-V, Prism
- Working experience managing & implementing network virtualization technologies – NSX-T preferred.
- Experience working with dynamic Routing protocols such as BGP/OSPF/ISIS/EIGRP
- Working knowledge of service provider networking including various MPLS technologies such as SR/LDP/RSVP-TE
- Experience with various firewalls including Cisco ASA/FTD, Palo Alto Networks, and FortiGate
- Knowledge of Provider edge networking configurations and requirements a plus
- Experience working in a service provider NOC supporting multiple customers
- Working experience of basic Linux administration such as managing file permissions, adding users, or setting up basic services
- Team player with excellent communication skills and the ability to manage assignments independently
- Nurturing personality and the desire to help in the development and mentoring of level 1 technicians
- Ability to achieve successful outcomes in handling difficult situations and to work with various customers and management levels
- Analytical and troubleshooting skills
- Ability to work in a fast-paced environment
- Shows initiative and acts independently to resolve problems
- Ability to manage multiple priorities and follow through on projects to completion
- Works effectively both as a team member and independently
- Effectively utilizes tools to resolve issues and escalates appropriately
- Proficient in documentation creation leveraging Microsoft Visio & Office.
- Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance
- Excellent written, communication, and problem-solving skills are a must
- Experience with VMware vCloud Director a plus
- Experience with Zerto Virtual Replication a plus
- Experience with Public Clouds (AWS/Azure) a plus
- Experience with Automation/Orchestration/scripting (ansible/python/PowerShell) a plus
- CCNP Service Provider
- VMware vSphere Certifications a plus
- Azure/Amazon Certifications a plu
Benefits:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
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