Senior Patient Account Representative
Employment Information
Job Description
Senior Patient Account Representative handling all follow-up activity for patient accounts management. Responsible for resolving accounts timely and collaborating with the team.
Responsibilities:
- The Accounts Receivable Senior Representative is responsible for all aspects of follow-up activity, to include taking appropriate steps to resolve accounts timely.
- Conduct telephone calls utilizing a professional demeanor when contacting payors and/or patients in order to obtain collection related information
- Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions (may work in multiple systems for clients)
- Access payer websites and discern pertinent data to resolve accounts
- Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account
- Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership
- Skilled in working with complex medical claim issues
- Identify and communicate any issues including system access, payor behavior, account/work-flow inconsistencies or any other insurance collection opportunities
Requirements:
- High school diploma or equivalent education
- 2-5 years experience in Medical/Hospital Insurance related collections
- Minimum typing requirement of 45 wpm
Benefits:
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
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