Senior QA Engineer – AI-driven B2B SaaS
Employment Information
Job Description
As a Senior QA Engineer at Tidio, enhance product quality and development speed using modern testing frameworks. Collaborate across teams to contribute to Tidio’s HelpDesk product.
Responsibilities:
- Care about quality in every stage of the software development life cycle.
- Write e2e tests in Playwright and Detox.
- Perform exploratory testing of new features.
- Prepare test plans and determine what needs to be automated.
- Contribute to the incident management process by classifying reported issues.
- Assess testing frameworks to find opportunities for improvement in efficiency and effectiveness.
- Work with two technical teams simultaneously (8 engineers, the product designer, the product manager, and the engineering manager).
- Cooperate with Product & Technology Teams to establish new and improve existing quality practices.
- Impact on identifying and driving testing processes' improvements by actively participating in QA Guild meetings and other Technology department initiatives.
- Champion a culture of quality, mentoring teammates, and influencing the broader engineering organisation toward excellence.
Requirements:
- Have 5+ years of experience in Quality Engineering / Assistance.
- Have experience writing e2e tests.
- Have experience using any automation framework, preferably Playwright or Cypress.
- Have an understanding of Frontend and Backend communication, e.g., REST API, and know how this applies to testing methods and automation.
- Understand and follow the best coding & testing practices.
- Show the "getting things done" attitude, proactively solving issues, and taking ownership of new initiatives.
- Have proficiency in English.
- You will earn extra points for:
- Experience in mobile application testing automation, e.g., Detox, Appium.
- React knowledge of DOM elements and components in terms of E2E frameworks integration.
- Experience with Email deliverability (DNS, SMTP, DMARC).
- Experience with Meta integrations (Facebook, Instagram, WhatsApp).
- Experience with AI-powered systems.
- Experience even with Backend or Frontend development.
- Having experience with non-functional automated tests (e.g., scalability limits, performance, security, etc.).
- SaaS startup/scaleup company experience.
Benefits:
- Remote work model with flexible hours.
- Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces.
- 26 days off guaranteed in a year.
- Great development opportunities – company-supported courses and conferences.
- Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs.
- Sport & wellness benefit - no extra charge.
- Private medical care - no extra charge.
- Mental well-being program – individual therapy sessions and resources for employees.
- Free access to one of the most popular e-book/audiobook services.
- Regular social events (company-wide offsites, team events).
- Budget for 1:1 English language classes.
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