Senior ServiceNow Technical Consultant - Developer
Employment Information
Job Description
Senior Technical Consultant specializing in ServiceNow platform implementations at Inetum. Join a diverse team to drive IT Service Management and Consultancy projects in Europe.
Responsibilities:
- Participate in workshops with customers to assess current processes and establish the future state.
- Design and deliver ServiceNow solutions based on defined technical architecture, following technical standards and leading practises.
- Consult, Install, configure, and integrate products from ServiceNow on any of the following domains; Platform, Customer Experience & industry solutions, Technology Excellence, Employee Experience.
- Develop custom solutions as required through scripting and application development
- Prepare technical documentation as specified in customer contracts and as internally required.
- Maintain skills on, HAM (Hardware Asset Management) and/or SAM (Software Asset Management) and/or CSM (Customer Service Management) and/or FSM (Field Service Management), HRSD (HR Service Delivery) and/or ERM (Enterprise Risk Management) and/or Industry product offerings such as Telecommunications, Financial Services, etc.
Requirements:
- 5+ years experience implementing ServiceNow
- Strong ServiceNow core capabilities knowledge, including ITSM and any of HAM, SAM, HRSD, ERM, FSM etc.
- Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
- Understanding of integrations, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences.
- JavaScript
- Ability to travel up to 25%
- Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
- Ability to meet deadlines by working under pressure
- Good presentation skills
- Fluent English (Verbal and Written).
Benefits:
- Excellent remuneration package
- 24 paid vacation days
- Flexible working arrangements
- Additional Health insurance
- Training and certifications
- Great working environment and team spirit.
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