Senior Services Engagement Manager
Employment Information
Job Description
Senior Services Engagement Manager driving customer success and professional services at Cloudera. Engaging with sales teams and managing project delivery for data-driven enterprises.
Responsibilities:
- Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business
- Support and Drive Go To Market and Pipeline Generation with Account Executives
- Develop Professional Services booking and revenues
- Define, scope and sell our professional services portfolio
- Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk
- Work with our Project Management Office (PMO) to provide oversight for the services engagement with our customers, acting as the primary point of escalation and ensuring that our Customers are experiencing high quality delivery
- Occasionally manage services engagements directly
- Input into the planning and forecasting of our resourcing profile
- Working directly with Customer to ensure alignment of Cloudera tasks/activities
- Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering
Requirements:
- Excellent experience in leading scoping, selling and delivering large scale, data driven projects
- Previous experience in PS organization
- Sales experience and Business Development experience
- Bachelor's degree in related field of study or equivalent work experience
- Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
- Knowledge of software implementation and project/program management methodologies
- Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company
- Self-starter mentality and collaborative problem solver
- Ability to travel up to 30%
Benefits:
- Generous PTO Policy
- Support work life balance with Unplugged Days
- Flexible WFH Policy
- Mental & Physical Wellness programs
- Phone and Internet Reimbursement program
- Access to Continued Career Development
- Comprehensive Benefits and Competitive Packages
- Paid Volunteer Time
- Employee Resource Groups
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