Senior Staff Electrical Engineer
Employment Information
Job Description
Senior Electrical Engineer providing technical support for global product teams at Johnson Controls. Responsible for technical documentation, NPI support, and customer solutions.
Responsibilities:
- Provide technical support for our New Product Introduction (NPI) team and to create and maintain literature for the instructions.
- Provide day-to-day technical support for key Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.
- Provide day-to-day technical support for Product Techncal Support (PTS) Tiers II and VI primarily on a global basis via site visit, phone, fax, or email.
- Accountable to create and maintain technical service bulletins, service letters, and work directly with our publishing team in Cork, Ireland.
- Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
- Product Technical Support Subject Matter Experts (SME) provides technical support and interacts with quality team and engineering to improve overall life cycle cost.
- The SME should be able to assist in test plans to prove out new and or existing product equipment offerings.
- Maintains effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful.
- Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities.
- Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs.
- Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
Requirements:
- Bachelor’s degree in Electrical Engineering or a related field.
- 8+ years of experience with power electronics.
- Experience with starters and variable speed drives.
- Ability to analyze and solve complex product power electronic problems.
- Must have experience in creating and maintaining technical documents ( or manuals, etc.).
Benefits:
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year!
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one!
- Extensive product and on the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
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