Senior Support Engineer, SAP ABAP
Employment Information
Job Description
Provide exceptional remote-based support for SAP applications as part of global support team. Diagnose issues, develop fixes, and collaborate with clients to enhance user experience.
Responsibilities:
- Provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.
- Researching, troubleshooting, and supporting of multiple SAP modules for our global clients.
- Diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.
- Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
- Work closely with customers to understand their needs, support business change and deliver high-quality customer experience.
- Develop application break fixes for critical product defects.
- Create scripts to identify, analyze and correct data issues.
- Manage one or more key assigned accounts as a technical/functional advisor.
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
- Collaborate with team members in a virtual team environment to extend field experience to different client situations.
Requirements:
- 15+ years relevant all-round SAP experience particularly with SAP ABAP.
- Skilled in ABAP OO, ABAP new syntax >7.4 version
- Experienced in ABAP performance analysis and tuning, Webservices, Odata, UI5, Fiori Apps troubleshooting, Fiori app deployment, ABAP RAP, CDS Views, ABAP on Hana.
- Skills in client-facing Support.
- A track record of successful roles in several SAP implementation or upgrade projects.
- Deep working knowledge and understanding of supporting business processes.
- Analytical, logical problem resolution skills.
- SAP certification(s) preferred.
- Expertise with S/4 Hana including full life-cycle implementation experience, configuration, and administration of the application.
- Knowledge of maintenance/patching mechanics and SAP architecture.
- Demonstrable history solving complex problems across multiple modules.
- Must be able to speak, read and write English fluently.
- Speak, read, and write another language fluently is desirable.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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