Senior Technical Account Manager
Employment Information
Job Description
Sr. Technical Account Manager at Contentstack ensuring clients maximize value through technical guidance and partnerships. Leading the Technical Account Management team for customer success in the US.
Responsibilities:
- Building strong client relationships as a trusted advisor and focusing on retention, renewals, and expansion opportunities
- Driving collaboration with Product, Engineering, and Sales teams to deliver seamless solutions
- Maintaining technical expertise on our product offerings to help clients optimize their use of our services
- Managing escalations and resolving complex technical challenges with a proactive approach
- Continuously improving TAM processes for enhanced efficiency and customer satisfaction
- Supporting pre-sales efforts and assisting with solution architecture and service agreements
- Providing feedback to inform product development and future enhancements
Requirements:
- 8-12 years in technical account management, customer success, or related fields.
- Strong technical background in areas like cloud platforms, content management systems, composable or MACH architecture, and software development
- Proven experience resolving complex technical challenges
- Demonstrated success with large-scale enterprise customers
- Strategic thinker with a customer-centric mindset
- Excellent communication and negotiation skills
- Ability to thrive in a fast-paced environment and adapt to organizational needs
- Strong conflict resolution and problem-solving skills
- Process-driven with keen attention to detail and a focus on continuous improvement
- Willingness to travel as needed
- Bachelor’s or Master's degree in Computer Science, Engineering, or a related field preferred
- You value a positive, fun, collaborative culture!
Benefits:
- Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.
- Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.
- Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more!
- One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…
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