Senior Technical Customer Success Manager
Employment Information
Job Description
Senior Customer Success Manager responsible for technical engagement and relationship management at IONIX, enhancing client satisfaction and addressing cybersecurity challenges.
Responsibilities:
- Work closely with the sales and product teams to successfully onboard and provide increasing value to IONIX’s customers
- Build strong relationships with IONIX clients and act as their primary point of contact.
- Act as a subject matter expert on our products and provide guidance to clients on how to solve existing challenges using IONIX technology
- Develop and execute customer success plans that align with client goals
- Ensure that clients are satisfied with our products and services and act as their advocate within our organization
- Help improving IONIX products by understanding customers needs and influencing IONIX’s product roadmap.
Requirements:
- 5+ years in a customer-facing management technical role
- Experience working with large enterprises and managing complex customers interactions
- Previous Cyber security vendor experience
- Strong organizational and project management skills
- Ability to work independently and as part of a team
- Proven deep technical understanding of core web/cloud technologies (TCP/IP, DNS, HTTP, HTML, PKI)
- Proven understanding of Web Security concerns, requirements, and technologies
- Previous startup experience – an advantage
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