Senior zOS System Programmer
Employment Information
Job Description
Senior zOS System Programmer for Mainframe Engineering at Truist. Involved in installations, troubleshooting, and mentoring within a dynamic team setting.
Responsibilities:
- Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues
- Responds to issues in a timely manner by receiving and investigating incidents or service tickets
- Analyzes and observes trends with technical issues and develops recommendations for long-term improvements
- Documents all relevant end-user interactions and steps taken to resolve incidents
- Has occasional contact with end-users
- Communicates status of issue resolution to internal customers
- May engage and manage outside vendors
- Applies in-depth knowledge of application support and an understanding of best practices
- Typically leads moderately complex projects and participates in larger, more complex initiatives
- Solves complex technical and operational problems
- Acts as a resource for teammates with less experience
- May have people management responsibilities for a small team
Requirements:
- Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience
- In- depth knowledge in information systems and ability to identify, apply, and implement best practices
- Understanding of key business processes and competitive strategies related to the IT function
- Ability to plan and manage projects
- Ability to solve complex problems by applying best practices
- Ability to provide direction and mentor less experienced teammates
- Ability to interpret and convey complex, difficult, or sensitive information
Benefits:
- Medical, dental, vision, life insurance
- Disability, accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- No less than 10 days of vacation and 10 sick days
- Paid holidays
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