Service Delivery Manager
Employment Information
Job Description
Service Delivery Manager overseeing delivery improvements for customer services at Competera. Lead technical support and enhance operational efficiency with a remote-first ideology.
Responsibilities:
- Serve as main point of contact for live customers
- Oversee and improve the delivery of Competera services to live customers
- Lead technical support team
- Manage change requests for live customers
- Investigate incidents not related to RnD part, facilitate the rest
- Suggest improvements in process/product to make tasks repeatable and scalable
- Track and upkeep service SLAs
Requirements:
- Project management in software development (SaaS), 5+ years
- Building transparent processes for service delivery
- Stakeholder management
- Hiring, forming new teams with technical role
- Tools: Jira, Jira SD, G Suite
- Advanced English proficiency + business communication skills
- Budget Management (desirable)
- Soft skills: Systematic mindset, problem-solving, adaptability, clear communication
Benefits:
- Rich innovative software stack
- Freedom to choose the best suitable technologies
- Remote-first ideology: freedom to operate from the home office or any suitable coworking
- Flexible working hours (we start from 8 to 11 am) and no time tracking systems on
- Regular performance and compensation reviews
- Recurrent 1-1s and measurable OKRs
- In-depth onboarding with a clear success track
- Competera covers 70% of your training/course fee
- 20 vacation days
- 15 days off
- Up to one week of paid Christmas holidays
- 20 business days of sick leave
- Partial medical insurance coverage
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