Service Delivery Project Manager
Employment Information
Job Description
Service Delivery Project Manager overseeing Lit and Dark Fiber projects at Zayo. Leading cross-functional teams and ensuring customer satisfaction in Telecom services.
Responsibilities:
- End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members
- Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress
- Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews
- Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback
- Develop and maintain customer project plans based on contractual requirements and service designs
- Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable
- Perform and oversee daily PM operational tasks working cross-functionally.
- Build, maintain, and report operational metrics for end-to-end milestone management
- Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables.
- Partner with PM teams to identify new metrics and tracking to drive improvements
- Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations
- Serve as a Subject Matter advocate for process and program management and driving improvements.
Requirements:
- Five to ten (5 -10) years of experience in managing Telecom Service Delivery services & projects
- Extensive knowledge of Wavelengths/DWDM
- Experience in Planning and Deployment project management
- Strong system and process knowledge in Lit and Fiber services implementation
- Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels
- Knowledge of Fiber Engineering, Outside Plant, and field operations processes for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling
- Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally; exceptional project leadership and critical thinking skills with the ability to manage projects to the customer’s technical specifications and contract requirements
- Ability to define project dependencies, manage project milestones, meet and exceed project KPIs
- Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization
- Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution
- Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported; ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
- Known as a go to person/trusted advisor that willingly assists other team members
- Self driven and motivated to provide exceptional customer service.
Benefits:
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
Similar Jobs
Lead Onboarding Project Manager
Marqeta
Lead Onboarding Project Manager for Marqeta managing project implementations with key accounts and cross-functional teams in payments.
Project Manager
Workiy Inc.
Experienced Project Manager leading complex initiatives within a digital health portfolio at Workiy. Responsible for managing stakeholders and delivering projects on time and budget.
Environmental Project Manager
WM
Environmental Project Manager overseeing storage, transportation, and disposal of hazardous wastes for a leading waste management company. Ensuring compliance and managing client and vendor relations.
IT Project Manager – Reference Systems
Everience Romania
Chef de projet IT gérant des applicatifs et projets pour HELPLINE. Collaborant avec diverses équipes pour la maintenance et l'évolution des systèmes référentiels.
Lead Project Manager, Operational Support
Brightspeed
Lead Project Manager overseeing operational support projects for fiber network development at Brightspeed. Collaborate with cross-functional teams to ensure successful project execution and standardization.
Senior Project Manager – Data Center Construction
Turner & Townsend
Senior Project Manager for Turner & Townsend's Data Center sector managing large-scale construction projects. Responsibilities include stakeholder management, project tracking, and systems verification.
Senior Project Manager – Data Center Construction
Turner & Townsend
Senior Project Manager supporting Data Center sector. Managing stakeholders and overseeing large-scale construction projects across multiple sites with extensive reporting and strategic input.
Bids - Project Coordinator
Learntastic
External Relations & Partnerships Coordinator at LearnTastic shaping the learning experiences for professionals in various industries. Collaborating with external stakeholders and managing vendor relationships.
Project Coordinator
Presidio
Project Coordinator at Presidio managing small-scale IT projects and ensuring timely execution. Collaborating with teams and clients to achieve project goals.
Associate Project Manager
Presidio
Associate Project Manager delivering technology projects on time and budget at Presidio. Leading multiple projects while managing client relationships and project scope effectively.
Compliance Project Manager
Codekeeper
Compliance Project Manager at Codekeeper ensuring adherence to laws and driving successful project outcomes. Overseeing compliance metrics, risk assessments, and project timelines in a dynamic remote-first environment.
Project Manager
Spring & Bond
Project Manager at Spring & Bond coordinating timelines, reporting, and analytics for client-facing projects in the pharmaceutical sector.
Project Coordinator
GLOBALTALENT
Project Coordinator managing the administrative aspects of attorney Continuing Legal Education program for a fast-growing legal services company. Ensuring organization, compliance, and effective coordination of educational events.
Project Manager
Pave America
Project Manager and Sales Professional managing projects and identifying sales opportunities at Pave America. Involves preparing bids and maintaining communication with customers and subcontractors.
Associate Project Manager
Cyara
Join Cyara as an Associate Project Manager enhancing customer experience assurance. Work remotely with a collaborative team delivering innovative solutions.
Project Manager, Construction
Jones Lang LaSalle Americas, Inc.
Project Manager in Construction Management handling retail projects for financial institutions. Leading cross-functional teams while managing client relationships and overseeing project execution.
Diaspora Language Assessment Project Coordinator
SIL Global
Project Coordinator supporting the implementation of diaspora language surveys for SIL International's community projects, coordinating logistics, and assisting in budget reporting.
Senior Manager, Operations Project Management
AirSculpt
Senior Manager, Operations Project Management overseeing projects ensuring alignment across leadership at AirSculpt. Driving execution and accountability in a fast-paced remote environment.
Project Manager – Executive Reporting
ICF
Project Manager supporting executive reporting for the United States Postal Service. Collaborate with leadership and track project statuses using various formats and tools.
Case Facilitation and Pro Bono Network Project Manager
ICF
Project Manager handling a national technical assistance project for legal representation to Unaccompanied Children. Overseeing operations and managing workflows in collaboration with legal service providers.