ServiceNow Administrator
Employment Information
Job Description
ServiceNow Administrator at SouthState handling configuration, administration, and maintenance of the ServiceNow platform. Fostering relationships with technology team to ensure efficient ITSM process management throughout its environments.
Responsibilities:
- Perform day-to-day administration of the ServiceNow system
- ServiceNow implementation tasks including configuration, integration, testing, requirements gathering, and solution design
- Design, Implement, Maintain performance measurement systems to monitor ITSM processes and service performance
- Work with Technology team members to identify and refine business requirements and workflows
- Research, review and analyze the effectiveness and efficiency of procedures to enhance these processes in accordance with ITIL best practices
Requirements:
- 2+ years of ServiceNow administration experience required
- College Degree or equivalent work experience
- Certified ServiceNow System Administrator required or obtained within 6 months
- Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Performance Analytics
- Knowledge of ITIL processes is preferred
- Advanced knowledge MS Office tools, particularly Excel, PowerPoint, Visio, Word, and SharePoint
Benefits:
- Equal Opportunity Employer
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
- Paid time off
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