ServiceNow Consultant
Employment Information
Job Description
ServiceNow Consultant providing level 2 application support and resolving complex incidents. Collaborating with teams for incident escalation and maintaining documentation in a 24/7 rotation.
Responsibilities:
- Provide level 2 application support for the ServiceNow platform as part of a 24/7 rotation (morning, afternoon, night).
- Diagnose and resolve complex technical and functional incidents.
- Collaborate with N1 and N3 teams and developers for escalation and issue tracking.
- Keep technical documentation up to date (procedures, operational guides, FAQ).
- Participate in platform updates, testing, and continuous improvements.
- Contribute to process automation and optimization.
Requirements:
- Master’s degree (Bac +5) in Computer Science, Information Systems, or equivalent.
- 1–2 years of experience with ServiceNow, ideally in development or support roles.
- Ability to work a 24/7 rotation (including weekends and public holidays as scheduled).
- Good written and spoken French.
- Service-oriented, responsive, autonomous, and rigorous.
- Familiarity with ServiceNow modules: Incident, Problem, Change, CMDB, Service Catalog.
- Knowledge of similar tools (Jira, Remedy, Freshservice, etc.).
Benefits:
- Opportunity to work on international projects on the ServiceNow platform.
- Training plan and ongoing certification support (CSA, CAD, ITIL, etc.).
- Stimulating environment with genuine opportunities for career progression.
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