Services Engagement Manager – Quality Cloud
Employment Information
Job Description
Services Engagement Manager overseeing Quality Cloud implementations at Veeva. Collaborating with sales and services teams to deliver successful customer outcomes with a focus on life sciences.
Responsibilities:
- Utilizing Quality Life Sciences experience and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs
- Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services
- Set Customer and internal stakeholder expectations correctly with a focus on long-term success
- Provide awareness and alignment with the partner ecosystem
- Position Managed Services support, training, and other solutions that may be needed for a successful customer experience
- Travel estimate: Less than 25%
Requirements:
- Direct experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space
- Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver
- Proven track record of contributing to and meeting or exceeding team sales quotas
- Strong written and verbal communication skills, executive-level presence, and experience in facilitation
- Manage negotiations with a wide range of stakeholders including executive-level
- 5+ years of experience delivering consulting services, including involvement in selling services
- Ability to travel up to 25% of the time
Benefits:
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
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