SMB Account Executive
Employment Information
Job Description
SMB Account Executive responsible for acquiring new customers and driving revenue growth at Zendesk. Managing a book of business and ensuring customer success across assigned territories.
Responsibilities:
- Drive top-line revenue growth with a strong focus on acquiring new customers, proactively hunting for new opportunities across your territory.
- Manage and develop an assigned book of business, ensuring high satisfaction, retention, and continuous expansion.
- Consistently identify and pursue cross-sell and upsell opportunities to grow existing accounts and maximize overall account value.
- Use data insights, customer intent signals, and adoption metrics to target new prospects and strengthen customer retention strategies.
- Deeply understand and communicate the business impact of Zendesk solutions, aligning them with customer objectives to support successful outcomes.
- Lead competitive sales cycles using strong communication, discovery, and value-selling methodologies.
- Build and maintain a strong pipeline of qualified opportunities, accurately tracking activity and progress in Salesforce.
- Provide accurate weekly, monthly, and quarterly forecasts, consistently meeting and exceeding revenue targets.
- Collaborate with internal teams to sharpen territory strategy and optimize the sales motion.
- Maintain high levels of prospecting activity, consistently meeting or exceeding weekly and monthly pipeline-generation KPIs.
Requirements:
- BA/BS degree or equivalent experience required.
- Minimum 2 years of B2B sales or solution engineering experience, ideally in SaaS, with a proven record of overachievement in net-new acquisition.
- Demonstrated ability to build and grow customer relationships at multiple levels.
- Strong prospecting, research, cold outreach, and territory development skills.
- Excellent presentation, negotiation, and closing abilities.
- Entrepreneurial spirit with a hunter mindset, strong collaboration skills, and a drive for continuous growth.
- Understanding of industry trends and the ability to engage key decision makers.
- Outstanding organizational skills with the ability to manage high volumes of opportunities across both new business and existing accounts.
- Experience building and executing effective territory and account plans.
- Familiarity with key sales tools such as Salesforce, Groove, and Clari.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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