Solutions Consultant
Employment Information
Job Description
Solutions Consultant working with retail customers to implement Upshop's SaaS platform. Engaging in pre-sales activities and leading implementation efforts with strong technical skills.
Responsibilities:
- Directly engage with customers individually or as part of the sales team
- Oversee and advise on the implementation of the customers Upshop platform
- Demonstrate business operations and technical leadership through personally developed solution architectures and implementation recommendations
- Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches
- Extract business requirements from customers and translate them into a well-architected recommendation
- Develop and provide forward looking guidance and future state roadmaps
- Leverage known best practices and solutions to reduce risk to customer implementations
- Decompose future state goals into actionable execution plans
- Collaborate with Upshop’s product and engineering teams to ensure customer alignment to Upshop goals
Requirements:
- 3+ Years of relevant solutions or sales consulting experience
- Experience in a retail operation, presales, or implementation consulting role at a SaaS company managing large enterprise customers
- Experience in customer support, including preparation of PowerPoint presentations, RFP responses, Scripted and Unscripted demos, business case development, Leading Discovery Design Session and/or implementation
- In-depth understanding of multiple retail enterprise solutions, with an emphasis on POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics
- Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media.
Benefits:
- Work From Home
- Up to 30% Travel Required (Mostly Air Travel)
- Remote Meeting Camera Mandatory
- Base Salary + Commission
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