Solutions Engineer
Employment Information
Job Description
Solutions Engineer at Pinpoint partnering with AEs in technical discovery and proof of concept creation for HR tech software. Ensuring seamless sales transitions and understanding complex customer needs.
Responsibilities:
- Partner closely with AEs to lead technical discovery, scoping, and product walkthroughs, ensuring a seamless transition from sales to implementation
- Design and demo tailored proof-of-concepts that address real prospect goals — especially in complex, multi-stakeholder sales cycles
- Document key technical decisions and integration requirements — pulling in Product or Implementation where needed — to ensure smooth, high-fidelity handoffs
- Speak confidently about our implementation process — including timelines, workflows, and typical configurations — and help scope Statements of Work (SOWs) for advanced features or integrations
- Collaborate with Product and Integrations to identify feature gaps and scope enhancements, ensuring anything committed in a deal is realistic and well-documented
- You’ll also:
- Be the go-to technical resource for the Sales team — unblocking reps, training them on new features, and building reusable enablement tools and templates that scale your impact
- Support marketing with technical insights and use cases that strengthen campaigns
- Occasionally support technical or security questionnaires when needed
- Help define how Solutions Engineering scales at Pinpoint — setting workflows, guardrails, and playbooks for future hires
- Travel regularly (typically 1–6×/month, depending on deal volume and location) to support strategic deals
Requirements:
- Enterprise pre-sales expert — you’ve supported complex SaaS deals (typically 1,000+ employee customers), blending technical depth with commercial judgment
- Technically curious and credible — you dive into docs, APIs, and data without hesitation; you understand relational databases and systems architecture well enough to design scalable solutions
- Integration-savvy — you can scope bi-directional integrations from public docs and customer input, and build basic workflows using GET, POST, and PATCH (ChatGPT is fair game).
- Confident and concise communicator — you explain PoCs to engineers, sell solutions to execs, and present without fluff or hedging
- Fast-moving and accountable — you do what you say you’ll do, make smart calls in ambiguity, and don’t need hand-holding
- Structured and self-directed — you document as you go and create clarity when others see chaos.
- Clear and direct — you speak up when something doesn’t make sense, challenge assumptions, and bring solutions
- Calm under pressure, high EQ — you manage expectations, read the room, and bring composure when things get messy
- Commercially aware — you understand how your technical recommendations influence deal velocity, customer confidence, and commercial outcomes
- A fast learner — if someone shows you something once, you get it, apply it, and move forward confidently
Benefits:
- We want Pinpoint to be the **best place you’ve ever worked**—somewhere you feel valued, supported, and excited to grow. Here’s what you’ll get:
- 🩺 **Gold-plated healthcare** – The best medical, dental, and optical coverage money can buy. We’ve got you (and your family) covered
- 🏝️ **Unlimited holidays** – Work-life balance matters. Take the time you need to rest, recharge, and enjoy life
- 🧠 **Mental health support** – Unlimited, immediate access to professional counseling through Spill—because your well-being comes first
- 💰 **Retirement matching** – A competitive plan to help you hit your long-term financial goals
- 🌍 **Remote-first culture** – Work where you're most productive. As a remote-first team, we prioritize flexibility and trust
- 📈 **Meaningful equity** – You’re helping build something special, and you should share in its success
- 👶 **Generous parental leave** – Up to 16 weeks of fully paid leave to support new parents
- 📚 **Learning budget** – Annual funds for courses, books, or anything else that fuels your personal and professional growth
- 💻 **Top-of-the-line equipment** – MacBook Pro, 4K monitors, and all the right tools to do your best work
- 🤝 **A team that’s got your back** – Smart, driven, kind people who want you to succeed, our clients to be wowed, and our business to grow
- A detailed overview of our benefits can be found **here****.**
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