Student Support Specialist
Employment Information
Job Description
Student Support Specialist managing inquiries and enhancing experiences for students and staff at WGU. Focused on support across varying skill levels within the organization.
Responsibilities:
- Retains foundational responsibilities and displays expertise across both entry- and mid-level Student Support skills
- Offers tailored assistance to students and staff across varying skill levels
- Manages student inquiries via email, phone, and other channels
- Leverages comprehensive understanding of WGU support systems to resolve student concerns effectively
- Collaborates with internal teams to enhance student experiences
- Monitors and addresses any service lapses that may impact students
- Follows internal documentation protocols to log interactions, updates, and communications
- Observes and analyzes processes to identify obstacles
Requirements:
- High School diploma or equivalent
- 2 or more years of Student Support experience
- Proficient in existing systems, including but not limited to Salesforce, Genesys applications, and other systems
- Strong verbal and written communication skills
- Ability to keep a professional attitude with staff and students
- Creative mindset for identifying and recommending new initiatives
- Detail-oriented
- Ability to handle multiple interruptions and effectively multi-task
Benefits:
- bonuses
- medical, dental, vision
- telehealth and mental healthcare
- health savings account and flexible spending account
- basic and voluntary life insurance
- disability coverage
- accident, critical illness and hospital indemnity supplemental coverages
- legal and identity theft coverage
- retirement savings plan
- wellbeing program
- discounted WGU tuition
- flexible paid time off for rest and relaxation with no need for accrual
- flexible paid sick time with no need for accrual
- 11 paid holidays
- other paid leaves, including up to 12 weeks of parental leave
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