Supervisor, Inside Sales – Customer Outreach

Posted 14ds ago

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Salary
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Job Description

Lead and coach an outbound inside sales Customer Outreach team at SanMar, driving outreach effectiveness, call quality and team performance.

Responsibilities:

  • Oversee a dedicated Customer Outreach team, providing hands-on leadership and support to ensure proactive engagement with current and prospective clients.
  • Monitor daily outreach activities including outreach effectiveness, call quality, activity adherence and value, attendance, and productivity.
  • Monitor the Outreach Dashboard for accuracy, and to provide a steady and sustainable workload.
  • Responsible for aligning their team with the department, functional and company goals and guiding principles.
  • Use seasoned professional concepts and company objectives to identify and develop areas of opportunity and resolve complex issues in creative and effective ways.
  • Tailor coaching style to their individual team members using the different methods, techniques and evaluation criteria for obtaining results as trained.
  • Ensure team members are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions.
  • Prepare performance evaluations and meet with team members by scheduled deadlines.
  • Work closely with Inside Sales Managers to participate in decisions that guide the direction of the department.
  • Continuously monitor and evaluate Inside Sales policies, procedures and systems leading to improvements.
  • Perform other duties as assigned.
  • Comply with all policies and standards.

Requirements:

  • Bachelor`s Degree or equivalent experience
  • 4-6 years experience in outbound calling or inside sales preferably within the B2B sector
  • 1-3 years experience leading or supervising a team is preferred
  • Thrives in the unknown with an eagerness to create a value driven customer centric outreach team.
  • Comfortable owning a project and managing it through to its end.
  • Ability to act independently to determine methods and procedures on assignments for their team
  • Ability to work with others to complete department deliverables
  • Displays a high level of business acumen
  • Works well in a team environment and contributes to building a positive team spirit
  • Ability to multi-task and handle numerous assignments simultaneously
  • Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-workers
  • Identifies and resolves problems in a timely manner
  • Uses reason when dealing with emotional situations
  • Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Travel required

Benefits:

  • You`ll be eligible for an annual discretionary bonus up to 10% of base salary.
  • Paid Time Off: accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start.
  • 8 paid holidays and 1 paid family day off.
  • Comprehensive medical, dental, and vision benefits.
  • 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle.
  • Life insurance.
  • Short/long-term disability coverage.
  • Paid maternity/paternity leave.
  • Pet insurance.

SanMar

Retail Apparel and Fashion

We are the nation's premier supplier of wholesale imprintable clothing and accessories.

B2BRetailFashion